Welcome to www.mizumo.co.uk. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern www.mizumo.co.uk’s relationship with you in relation to this website and your purchases. At no point are your statutory rights affected.

They set out the agreement between Exprimidor Mizumo s.l.u. (referred to in this Agreement as “we”, “us” or “our”) and you (‘You’ means the person, or persons viewing this website or placing an order on the website). At no point are your statutory rights affected.

The website www.mizumo.co.uk is owned wholly by EXPRIMIDOR MIZUMO, S.L.U. (referred to throughout this website as ‘Mizumo’), whose registered office is:  GERMAN BERNACER, 95 – Aptdo de Correos 5154 – 03203 Elche (Alicante) Spain  – Phone: (+34) 965 035 784 – VAT no: ES-B42665117

General Terms

Prices on our website excludes VAT and the free Delivery offer is only valid on orders placed to the Mainland UK at a single shipment address, regardless of the size or capacity or price of the product listed on this website. We do not accept any orders from outside Mainland UK

Ordering methods and confirmation

Products displayed on our website can be ordered online through our secure server. We accept payment by most major credit/debit cards through Stripe payment gateway. If you have placed your order on our secure website, you will receive an email as confirmation of your order. This will be sent within 24 hours to the email address that you provide.

You can verify the secure status of our server in several ways:

• • By default, most browsers put up an alert window advising you that you are about to enter a secure site.
  • A closed padlock symbol will appear in the status bar of your browser, the address bar on your browser many also turn indicating that this is a secure website.
  • The web address in the address bar will commence with https:// instead of http:// The additional ‘s’ signifies secure.

The confidentiality and security of your personal information is extremely important, and we hope that the measures we have taken to protect it demonstrate this. If you have any concerns or questions, please do not hesitate to contact us – we will be delighted to answer them for you. Please note that customer details are never released to third parties under any circumstances.

Payment information 

Please note www.mizumo.co.uk is based in the United Kingdom. All payments on our website are processed in GBP only and currently we are only operational for business within Mainland UK. Full payment is required at the time of purchase, credit cards are charged at the time of purchase.

Delivery & Installation

Mizumo delivers juicers to Mainland UK for free.

Customers will usually receive a call within 48 hours of the order placed to discuss the installation date by our professional technical team. The installation is usually carried out with 10 working days.

We reserve the right to make a further delivery charge if you want to change the installation date and time if the goods are already in transit, or you were unavailable to receive them.

Your right to cancel and Returns

We want you to be happy with your purchase so please check that it meets with your approval and your needs before confirming the order. You can always call or request a call back from our specialist who would help you choose the right model for your business.

As you are ordering on behalf of a business the Consumer Contract Regulations 2013 do not apply and our `contract of sale´ with your business is complete when you accept delivery of the goods. It is important that you select the correct product for your needs as you will not be entitled to a full refund if you wish to return the goods. There is no 14-day money back period for commercial products listed on the website and purchases. This even includes commercial products purchased for the domestic use.  Our website/company reserves the right to accept returns from B2B sales on discretion and if so, there will be a re-stocking fee of 15 to 20% charged for goods (depending on the size/capacity of the juicer which is returned) that are returned from B2B sales provided that they are returned in their original condition, brand new and unused.

Faulty Goods and Warranty 

All the juicers have an obligatory installation service at an additional cost.

Please contact us via phone or email us (info@mizumo.co.uk) if you believe you have received faulty goods.

Please note that for B2B sales online which include company names in their order and/or commercial items (including commercial products purchased for domestic use), refunds are not given unless the item develops a manufacturing fault within 14 days following receipt. After 14 days, the product is covered under warranty and entitled to a repair. If that fails, then a new unit will be provided.  This is applicable to all the commercial products listed on the website.

Authorised returns of faulty goods within 30 days following receipt must be in its original packaging, purchase receipt and accompanied by information, a letter explaining fully the reasons you think the goods are faulty to the advised service centre. If the goods are faulty, they will be repaired or replaced depending on the problem. If the goods are found to not be faulty – manufacturing defect, then we will have to charge for the time spent testing the equipment and/or return delivery charges if the juicer is not collected.

After 30 days has elapsed from receipt of an order, the customer is responsible for the cost of returning & collection of the faulty juicer and/or postage costs of parts sent to the customer under warranty. To receive replacement parts under warranty in post, the customer is required to provide photographic evidence of the damaged part and/or required to send the damaged part to us for inspection.

The company Mizumo Ltd provides limited warranty for one year from the date of delivery of the machine, its abnormal operation, for any defect in the materials used for its manufacture.

During the first year, from the date of delivery, the warranty will cover the repair (labour & spare parts) this repair will be at no cost to the customer.

To make this warranty effective, the document that justifies the delivery date must be provided.

THIS WARRANTY WILL NOT BE VALID UNDER THE FOLLOWING CONDITIONS

When the guaranteed use and care of the machine has not been in accordance with the appropriate instructions for use. When the machine has been used to beyond their capacity, maltreated to, knock on, accidental damage as well as any impairment attributable to the customer.

When the machine has been exposed to, customized to, made amendments to, or manipulated by unauthorized persons except from authorised Mizumo personals. When the breakdown, or failure, is caused by normal wear of the parts due to use. As well as any other breakdown or defect that is foreign to the machine, and that is due to causes external to it (Conditions, malfunctions or damage not resulting from the defect in the material or workmanship)

To exercise the guarantee right, you must contact MIZUMO by either via email (info@mizumo.co.uk)

LIMITATION OF LIABILITY

www.mizumo.co.uk shall not be responsible for any detrimental reliance you place on this website or its contents. We endeavour to make our website uninterrupted and error free but are reliant on our web server. Therefore, the online shopping service is provided on an “as is” and “as available” basis.

Any other information or advice given on this site is meant for guidance purposes only and purchasers must be responsible for determining whether such information or advice applies to their circumstances. The information and advice contained in this website should not be relied upon as statements or representations of facts. No warranty is given as to the accuracy of any information given.

ACCURACY OF INFORMATION

This website may include unintentional inaccuracies or typographical errors, for which we apologise. www.mizumo.co.uk reserves the right to make changes in the products, prices and content described in this website at any time and without notice. We reserve the right to not supply goods and to cancel your order in the event of a pricing error or omission. We reserve the right to withdraw any item from sale, at any point prior to dispatch, for whatever reason.

Waste Electrical & Electronic Equipment Regulation 2006

The EU Waste Electrical and Electronic Equipment (WEEE) Directive requires all Member EU countries to maximise the separate collection, reuse, and recycling of WEEE. The UK WEEE Regulations (derived from this Directive) applies to all Electrical and Electronic Equipment (EEE) placed on the market in the UK covered by the scope of these Regulations.

Under the UK WEEE Regulations, “Manufacturers” are required to mark all relevant EEE with a “crossed-out wheelie bin” symbol to remind consumers not to discard WEEE in the domestic waste stream. Mizumo UK encourages all its customers to make note of this symbol and avoid putting any WEEE in your domestic waste bin(s) or container(s).

Mizumo UK supports the reuse and recycling of WEEE as there are several environmental benefits of doing so, such as: Reduction of raw material and energy usage, prevention of landfill, prevention of hazardous and/or toxic materials present in some WEEE contaminating the environment.

There is a network of recycling centres across the UK where consumers of WEEE can also take WEEE free of charge to be discarded, reused, and/or recycled. The complete list of locations can be found at: www.recyclenow.com

Making a complaint

We welcome any form of feedback to help us to improve the service we offer. If you have a complaint regarding any aspect of Mizumo Limited, please contact us (info@mizumo.co.uk). We endeavour to respond to all complaints within 5 working days. We will keep you informed as we handle your complaint and will, in most cases, be able to resolve this within 30 days.

Links to other websites and services

This website contains links to other websites which are not under the control of, nor maintained by, UK Juicers. These links are provided for your convenience only and we cannot be held responsible for the content of those sites.

FORCE MAJEURE

www.mizumo.co.uk shall have no liability for any failure to deliver goods, any delay in delivery or for any damage or defect to goods caused by any of the following events or circumstances beyond its reasonable control: Acts of God, flood, riots, fire, drought, war or legislation.

Governing Law

This agreement between UK Juicers and you shall be governed by and interpreted in accordance with UK law, and UK courts shall have jurisdiction to resolve any disputes.

Company Details

EXPRIMIDOR MIZUMO, S.L.U. Address: GERMAN BERNACER, 95 – Aptdo de Correos 5154 – 03203 Elche (Alicante) Spain

Email: info@mizumo.co.uk

©Copyright 2020 -21 Mizumo Limited

All rights, including copyright, trademarks, names, and logos, used in relation to this website are owned by or controlled for these purposes by us. Nothing in this Agreement confers on you any license or right under any of our trademarks, names, or logos or those of any third party.

We reserve the right to issue legal proceedings against any companies or persons who copy any text, photographs, images, graphics, logos, button icons, trademarks, or any part of this web site. The content of this website is and remains the intellectual property of Mizumo Limited.